Case Study – Efficient onboarding with TGA Mobility

“Moving to a new IT supplier can be a nerve-wracking process. There’s a lot that can go wrong,” explains Michelle White, Executive Assistant at TGA Mobility Ltd. “We really needed to trust them, and Strident has been amazing.”

TGA Mobility specialises in providing mobility products ‘to help our customers not just get by, but thrive.’ Like many successful businesses, they understand the value of great customer service.

When their previous privately-owned IT supplier became part of a national chain, they found that the previous service levels quickly eroded with a disconnect between the account managers they reported problems to, and the engineers dealing with the problems.

A seamless transition

“We became very frustrated with the service and looked to replace our IT supplier,” adds Steve Glibbery, Operations Director at TGA Mobility.

“We looked at several suppliers, but I was drawn to the polite and professional approach of Strident. There was no hard sell, just a clear communication of what they could do to help us.

“We loved the straightforward and good value support proposal they offered us, and the fact that the support engineers we speak to on the phone are the ones dealing with the problem directly.”

TGA Mobility has 50 members of staff with 35 users working in a Microsoft 365 environment. The business needed professional and timely support that responded quickly, to allow it to operate, grow and meet new challenges.

“Chris at Strident provided us with a huge amount confidence throughout the transfer process. He came back very quickly to all our questions and oversaw the whole transition process. For example, as part of the process we moved our broadband connection, and this was handled very efficiently with no loss of service,” says Michelle.

Supporting future growth

Steve highlights that the business has reviewed several of its suppliers to ensure the best levels of service.

“We don’t hand out gushing praise but Strident really stands out for the smooth and efficient way that it has operated. Chris and the team at Strident are providing us with next-level support.”

Moving forward, TGA Mobility is planning to migrate from Network Attached Storage (NAS) to a cloud-hosted solution for greater flexibility, and to integrate voice calls into Teams for improved communication management.

“Support from Strident gives us the confidence to implement these projects, knowing they will be implemented professionally. We would recommend Strident to any business,” says Steve.

If you would like to find out more about switching to Strident, get in touch.