Nathaniel joins the team

We are delighted to have a new member of the team, Nathaniel Wright, working as a Level 1 helpdesk engineer. In fact, Nathaniel has been with us since May 2021, having left Barclays bank where he worked in customer service.

"My role at the bank gave me a good grounding in customer service, understanding customers' issues and working to resolve them quickly. I believe these skills translate well to supporting Strident's customers," says Nathaniel.

With a long-term interest in computing, Nathaniel was keen to pursue a career in IT. "When the role of engineer became available, I jumped at it. It was also an opportunity to do something I was passionate about and move away from a large corporate structure to work for a smaller, more agile business.

"The support and training from my colleagues have been great and it's a very friendly environment. My IT knowledge has grown rapidly, particularly in networks, and I have the support of senior engineers if required," Nathaniel adds.

Nathaniel plans to keep broadening his IT knowledge and complete some Microsoft Certification in the future.