Get phone call insights with our Call Monitor.

Many businesses are enjoying the convenience of taking their phone calls through Microsoft Teams. Using a Teams phone system enables you to keep all your communications in one convenient app and now, with the addition of our Call Monitor, you can review the performance of your team easily.

Detailed insights into call handling

"The Strident Call Monitor provides detailed analysis of the users you wish to follow, such as the number of calls taken and average call duration both for inbound and outbound calls," explains Chris Joberns, Strident's managing director.

The Call Monitor is able to provide detailed real-time call monitoring and historical reports. With its deep integration with Teams, managers are able to filter by user or group and show activity per day including volumes of calls, meetings, messages and devices used.

Reports can be automatically generated to help discover trends or spot potential issues. Viewing total call volumes week by week and missed calls, for example, helps ensure you have enough resources to provide the right level of customer service.

Call recording and compliance

While the dashboard can be used on its own, businesses may need to record phone calls for training or professional standards compliance. The Strident Call Monitor can also record all phone calls (both sides of the conversation) and store the call as an audio file. This is automatically archived in the cloud to your retention policy for compliance.

"There are a number of situations where call recording is beneficial, such as a dispute over what was agreed," says Chris. "This is most relevant where legally or financial binding agreements are taking place over the phone."

In addition, call recording can help protect colleagues during difficult calls. "Many businesses will have experienced challenging calls. Call recording removes any ambiguity and enables both parties to review exactly what was said."

Call Monitor adheres to strict security policies to ensure only authorised users are able to access relevant information. If you would like a demonstration of how Strident Call Monitor can help your business, then please get in touch with us today.