Long support hours means wrap-around care

Bawtrees solicitors in Witham, Essex was established in 1875. It provides a wide range of legal services to businesses and individuals in Essex and the surrounding counties.

As a busy legal firm with 27 computer users, Bawtrees needs effective IT support that can keep pace with the business. "We had previously been supported by another IT business, but it was unable to offer the level of service that we were looking for in terms of timeliness and quality," explains Kelly Calver, Office Manager at Bawtrees.

Bawtrees tendered the support contract to several businesses but chose Strident for its clear, professional approach. "We like the longer support hours that Strident provides, which wraps around our working day, and the clear, straightforward recommendations they made to support us."

Recognising that there were updates required to its IT network, Bawtrees ordered new PCs from Strident. "We replaced our older machines with new ones running the latest Windows and Office software. These were preconfigured with the users' details before delivery so there was a smooth crossover with little downtime."

Bawtrees already had their email in the cloud with Office 365, a system that Strident is ideally positioned to support as Microsoft Gold Partners.

To find out about moving your business to Strident, call Chris on 01473 835 280.