Raise support tickets directly from your device

Expanding the functionality of our new online Support Portal, you can now raise support tickets directly from your computer using Strident Device Agent.

"The Support Portal has already proved very popular with our customers, allowing them to quickly and conveniently raise support tickets when it suits them. All Strident-supported devices are installed with our sophisticated Strident Agent, and this now allows customers to raise a ticket directly from the agent rather than going to our Support Portal web site," explains Chris Joberns, managing director.

As this functionality is now part of Strident Agent, all customers will have this facility automatically available to them.

Using the Strident Agent

Our new Support Portal enables you to add and track support tickets easily. You can create a ticket, view open and completed tickets, monitor the progress of a ticket and see which engineer it has been assigned to.

On all Strident supported devices, you will find a Strident icon as shown in your taskbar. Double click on the icon and you'll be presented with a window with a 'Tickets' button. You can see more details in our handy Guide to raising a ticket through Strident Agent (PDF).